Turnaround Time and Scheduling:
Q: What is your normal turnaround time?
A: We're the best in the business. We schedule our crews in advance to meet our customers' turnaround time requirements. For example, for those who schedule in advance, we can double crew your job at a certain date for no extra cost to you and have it ready for before you need it. And, for those who can't schedule in advance, although more expensive, we also offer expediting capabilities utilizing overtime and on-call talent.
Work Quality and Reputation:
Q: What have your customers thought about the work you do for them?
A: Our repeat customer rate is well over 95%. Over the years there have been zero complaints that weren't resolved satisfactorily. As a better business bureau member, our performance is
Q: What do your customers say about Newbury Sandblasting & Painting?
A: Although most prefer to be anonymous, they share one common understanding about their experience with Newbury Sandblasting & Painting. They all understand they got what they paid for and readily come back because they trust the value they received. Please read some of our testimonials.
Q: How do you maintain the value you provide your customers?
A: We only accept work when there is a total understanding of the requirements up front as well as any limitations, also discussed and understood up front. Communication is therefore our secret to success. Call 440-338-5513 and ask us.
Technical Capability :
Q: How long have you been in business?
A: We have served the Cleveland /
Northeastern Ohio area for over 30 years and have been at our Newbury
Ohio location since we started the business in 1976.
Q: What about special applications requiring specialized blasting media?
A: We are blasting materials experts and will tailor a solution for your application. For example, we do starblast, black
beauty, aluminum oxide, steel grit, glass, and plastic media.
Plastic blast media is best for sheet metal (for automotive and aircraft
Q: Our specifications are highly technical and also a critical part of our manufacturing process systems. What are your general capabilities here?
A: Newbury Sandblasting & Painting routinely applies specialized coatings to U.S. military specifications for bond strength, continuity and mil thickness for the oil, and now wind, turbine industries using a variety of media. We are also open to new or experimental applications and technologies that utilize our technical strength and years of experience.
Q: Can I expect a Newbury Sandblasting and special coating / painting job to last?
A: At Newbury Sandblasting & Painting, we determine how deeply to abrade oxides and contamination. Our quality assurance and quality control verifies virgin, contamination free substrate prior to the coating application. When compared to our competition, we consider our work to be as good as new.
Q: How does Newbury Sandblasting & Painting stack up to competition?
A: At Newbury Sandblasting & Painting, we routinely receive work that our competition either can't do or won't do. The secret is in our preparation and application capabilities. If you want it done right, Newbury Sandblasting & Painting has always been the answer.
Q: Is it worth coating or painting?
A: Not if it doesn't last. This has always been our traditional problem. Newbury Sandblasting & Painting addresses that problem by controlling the abrasion depth during media blasting to replicate a new virgin substrate. This is the secret to our success, as it should be.
How long have you been in business?
A: 30 years ago we served the Northern
Ohio market and are now penetrating markets in the surrounding states.
Q: I have an unusually large item. Is there a limit to what you can do?
A: We have a
26,000 sq. ft. heated indoor facility and the capability to fit items up
to 60 feet long or to lift items
that weigh up to 30,000 lbs.
I have a small item that I need sandblasted. Can you help me?
A: Yes. We can blast and coat anything you ask us to! Call us at 440
338-5513 or e-mail us at
email@example.com for a quote.
We need some welding done on items that we want sandblasted. Do you weld
A: We can do some minor welding to
fix rusty or damaged areas of something, but please leave large or
precise work to a welding shop.